Standards Compliance User Guide

Definitions

Company Registration

This is the process by which a regulatory authority receives, verifies, records, and maintains information relating to a company seeking to be registered with the regulatory entity for the purpose of conducting activities regulated or administered by the authority. This includes capturing the company's identifying, ownership, contact, business, and other relevant information, as well as managing its registration status and associated regulatory records.

Complaint

The formal expression of dissatisfaction or allegation made by a person or organization concerning the conduct, service, product, process, or regulatory compliance of a regulated entity or other party, which requires assessment, investigation, or other appropriate regulatory action by the regulatory authority.

Entry Document Inspection

The regulatory activity of examining and recording information contained in an entry document or manifest submitted by Customs, for the purpose of verifying the accuracy, completeness, and regulatory compliance of the goods or consignments being entered.

Factory Inspection

The regulatory activity of conducting an on-site examination of a factory or manufacturing facility to assess its operations, processes, equipment, products, premises, and records for compliance with applicable laws, regulations, standards, and other regulatory requirements.

Product Inspection

The regulatory activity of examining a product to determine whether its composition, characteristics, labelling, packaging, quality, safety, and other applicable requirements conform to relevant laws, regulations, standards, or specifications.